Frequently Asked Questions
How soon will I get my order and what are the shipping costs?
Standard Ground orders will be processed within 1-2 business days. Depending on your location, you can expect to receive your order in 4-8 business days. Our shipping costs vary depending upon cost of order, ship to location, and if the order is expedited. You can view all shipping costs here.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover and payments via Paypal.
Do you ship to P.O Boxes.
Yes, we ship to P.O boxes via priority mail. You can view all shipping information here.
Do you ship outside the US?
Yes, RoxanneSwim.com has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the “International Checkout” option. The items will automatically transfer to the GlobalShopex cart. For more information please visit globalshopex.com.
What is your return Policy?
We will gladly provide a merchandise refund within 30 days from purchase date. Returns will be accepted for items purchased from RoxanneSwim.com only. Items purchased in-store or through other online locations other than RoxanneSwim.com will not be accepted and must be returned to the place of purchase. See our full return policy here.
Are returns free?
Please be aware that the customer is responsible for paying return freight cost. See our full return policy here.
How do I confirm if my returned items have been received?
At this time you will need to contact our customer service representatives. Once your return has been received please allow 5 days for processing. Please allow 1 to 2 billing cycles for your bank to post the credit to your account.
Do you accept exchanges?
No, we do not accept exchanges. We will gladly provide a merchandise refund within 30 days from purchase date. See our full return policy here.
What do I do if I receive a defective item?
If you receive a damaged or defective item from RoxanneSwim.com, contact a Customer Service Representative within 30 days of delivery at 1-844-885-7946 or email us using our contact form. If you received a damaged or defective swimsuit from a retailer please first attempt to return your swimsuit to the original place of purchase. If you're unable to return your product to the original place of purchase, please give us a call at 1-844-885-7946. A photo of the damaged product and original receipt is required in order for us to assist you.
Do you have a price adjustment policy?
Yes, if a purchase you made becomes eligible for a promotion, sale price or special offer within 7 days of your original purchase, we will make a one-time price adjustment from the original selling price to the current selling price.
Where do I find your contact information?
You can contact our customer service department Monday – Friday 9am-5pm by calling 844-885-7946. You can also reach us by email using our contact form.
Do you have a catalog?
Unfortunately, we do not mail out print catalogs. All of our available products can be found on our site www.roxanneswim.com. You can also shop all Swimwear Anywhere brands at www.beach2ocean.com
What size should I order?
Please refer to our size charts to help you select the correct size.
Are Roxanne swimsuits chlorine resistant?
Yes, all roxanne swimsuits are chlorine resistant.
Why does the care label say do not use in hot tubs or spas?
Hot tubs and spas have high levels chemicals, these chemicals can cause damage to your swimsuit, therefore we recommend not wearing them in hot tubs or spas.
How do I care for my swimsuit?
You should always rinse your suit in cold, fresh water and line dry. Please follow all care instructions on your swimwear’s care label for the best results.